Lone Worker Protection Services Forecasted to Have 2.2 million Users in Europe and North America by 2020
People tracking services in both the consumer and the enterprise segment grow fast.
According to a new research report from the analyst firm Berg Insight, the number of users of monitored lone worker protection services in Europe and North America is forecasted to grow from nearly 0.7 million in 2013 at a compound annual growth rate (CAGR) of 19 percent to reach about 2.2 million in 2020. Lone worker protection services often rely on dedicated GPS location devices featuring alarm buttons and man down detection sensors. The monitoring services are in many cases provided by certified alarm receiving centres (ARCs). Major drivers on this market include occupational safety regulations, increasing employee insurance costs and a higher general awareness of the risks that lone workers face. Occupational safety regulations exist in most countries, especially in Europe. Several countries have also adopted regulations that specifically address the safety of lone workers. Notable examples include the UK, Canada, France and Germany. “The UK has emerged as the most advanced market for lone worker safety services thanks to the way in which the regulations are upheld in the country, the comparatively high awareness of such services among organisations and companies, as well as the availability of standards that apply to providers of lone worker safety services and devices” said André Malm, Senior Analyst at Berg Insight.

Workforce management solutions that use dedicated wireless devices have been available for more than a decade. Standardised workforce management apps running on smartphones enable also small and medium sized companies without the resources to implement customized IT solutions to adopt mobile workforce management solutions. “The highest adoption of mobile workforce management can still be found in the construction, distribution and utilities industries and awareness is also growing in other sectors such as field services and real estate, as well as in public sectors like healthcare and social services,” said Mr. Malm. Berg Insight forecasts that the number of users of workforce management apps in Europe and North America will grow from nearly 1.0 million in 2013 to about 3.0 million at the end of 2020.

Family locator services is the largest category of people monitoring and safety solutions in the consumer segment and aims to provide peace of mind for parents and children. These are today primarily handset-based, but there are also numerous dedicated cellular/GPS location solutions on the market, increasingly in the form of wearables such as wristwatches. “Dedicated location devices are mainly addressing niche segments such as monitoring of small children that cannot use handsets” continues Mr. Malm. Dedicated locator devices are also used to care for seniors, as well as people suffering from various medical conditions. Telecare systems allow seniors and people with cognitive disabilities to live independently in their homes for as long as possible. The next generation wearable telecare devices featuring cellular connectivity are now also available and are more suitable for elderly that live active lifestyles.
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